Pg1 Privacy Policy — user data protection for the Malaysia platform
This Privacy Policy explains how pg1 collects, uses, stores and protects your personal information. Please read it carefully before using our platform.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information we collect
When you register and use the pg1 platform, we collect several categories of information to keep our services running smoothly and securely. Here are the types of information we collect:
Account information
Includes your full name, email address, phone number, date of birth, and the password you set when creating your pg1 account. This information is used to verify your identity and allow you to log in to the platform.
Device and browser information
We automatically record technical information such as device type, operating system, browser type, IP address, and language settings when you access the platform. This information is used to diagnose technical issues and improve platform compatibility across devices.
Local payment information
When you make a deposit or withdrawal in Malaysian Ringgit (RM / MYR), we keep a record of the transaction including the amount, payment method used and timestamp. We do not store your full bank card number — payment processing is handled by licensed payment providers that comply with the relevant security standards.
Usage data
Includes platform activity such as pages visited, bets placed, play sessions and interactions with platform features. This data is analysed in aggregate to understand usage patterns and improve the user experience.
Related links
How your information is used
Ensuring every account is owned by a real, eligible individual — preventing fraud and the use of false identities on the pg1 platform.
Managing MYR deposits and withdrawals accurately, ensuring funds reach the correct destination and transaction records are stored securely.
Detecting suspicious activity, preventing unauthorised access and maintaining a safe pg1 platform environment for all users.
Analysing aggregated usage data to better understand the needs of Malaysian users and improve the platform's interface and features.
Sending important account-related notifications, policy updates, transaction confirmations, and other pg1 service information.
Complying with applicable legal and regulatory requirements, including financial record-keeping obligations and reporting to authorities where required.
Cookies and usage tracking
The pg1 platform uses cookies — small text files stored on your device — to enhance your experience and keep the platform running smoothly. Here are the types of cookies we use:
Essential cookies
Required for core platform functions such as login session verification, form security and navigation. These cookies cannot be disabled as they are essential to the platform's basic operation.
Performance and analytics cookies
Helps us understand how users interact with the platform — including the most visited pages, session duration, and device types used. This information is collected anonymously and is not used to identify any individual.
Managing cookie settings
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality such as auto-login and session security.
Summary of cookies used
- Session cookies — for secure login verification
- Analytics cookies — to understand aggregated usage patterns
- Preference cookies — to save language and display preferences
- Security cookies — to detect suspicious activity
Data storage, security & sharing
Your data security
Pg1 protects all user data using SSL (Secure Socket Layer) encryption, ensuring that all information transmitted between your device and our servers cannot be read by third parties.
Passwords are stored in cryptographically hashed form — meaning even pg1 staff cannot view your original password. Access to user data within internal systems is restricted to authorised personnel only.
Third-party sharing
Pg1 does not sell, rent, or transfer your personal information to any third party for marketing purposes. We only share data in the following limited situations:
- Licensed payment providers to process your MYR transactions
- Technical service providers supporting platform operations under confidentiality agreements
- Relevant authorities where required by law or court order
- In the event of a business merger or acquisition, with advance notice given to users
Your rights as a user
As a pg1 platform user, you have certain rights regarding your personal data. We fully respect and uphold these rights:
Right to access
You have the right to request a copy of the personal information we hold about you. Submit your request through the support channel within your account and we will process it within a reasonable timeframe.
Right to rectification
If your personal information is inaccurate or out of date, you have the right to request a correction. Some details such as your name and date of birth can be updated via account settings, while other changes may require identity verification.
Right to erasure
You may request account closure and deletion of your personal data. However, certain records may need to be retained to meet legal obligations, such as financial transaction records kept for the period required under applicable regulations.
How to contact pg1 support
For any enquiries relating to your data privacy — including access, correction or deletion requests — please contact us via:
Or through the live support channel within your account after logging in.
View FAQPolicy changes & how we notify you
Pg1 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, or new legal requirements. Each update will include a clear effective date at the top of this page.
For significant changes that affect how we use or share your data, we will make reasonable efforts to provide clearer notice — either via in-platform notifications or email to your registered account. That said, it remains your responsibility to review this page periodically.
Continued use of the pg1 platform following any updates to the Privacy Policy constitutes your acceptance of the latest version. If you do not agree with the changes, you are required to stop using the platform and may contact us to close your account.
Important things to keep in mind
- Your data is protected with SSL encryption
- We do not sell your data to third parties
- You may request access to or deletion of your data
- MYR transactions processed by licensed providers
- Contact [email protected] for privacy enquiries
Have questions or ready to get started with pg1?
Check our FAQ section for more information, or register an account to enjoy our Malaysian sports entertainment platform.